Refund & Return Policy

Refund and Return Policy for MOLD & HOLD 3D Life Casting Service

1. Refund Policy

Cancellation and Refund Requests: Customers may cancel their order within 7 days of placing the order to receive a full refund.

 No refunds will be issued once the molding process has commenced.

Quality Issues: If the 3D life cast received by the customer is materially different from what was agreed upon or has quality issues, MOLD & HOLD will evaluate the concern.

Refunds will be considered if the issue is attributable to MOLD & HOLD’s manufacturing process.

Refund Process:  Customers must contact MOLD & HOLD via info@moldandhold.in to initiate a refund request.  Refunds will be processed within 2 days of approval.

2. Return Policy

Return Eligibility:  Returns are only accepted for 3D life casts with material defects or deviations from the agreed specifications.  Customers must notify MOLD & HOLD within 2 days of receiving the product to be eligible for a return.

Return Process:  Customers must contact MOLD & HOLD via info@moldandhold.in to initiate a return request. 

A Return Merchandise Authorization (RMA) number will be provided to facilitate the return process.

Return Shipping:  Customers are responsible for return shipping costs unless the return is due to a material defect or error on the part of MOLD & HOLD.

Inspection and Approval:  Upon receiving the returned item, MOLD & HOLD will inspect it for eligibility.  If approved, MOLD & HOLD will either replace the item or issue a refund, as deemed appropriate.

3. Exceptions

Customized or Personalized Orders:  No refunds or returns are accepted for customized or personalized 3D life casts unless there is a material defect or deviation from the agreed specifications.

Change of Mind:  MOLD & HOLD does not accept returns or offer refunds for changes of mind by the customer.

4. Contact Information

 Customers with refund or return inquiries should contact MOLD & HOLD at info@moldandhold.in .

By using the 3D life casting service, customers agree to comply with the terms outlined in this policy.